The fine print, in plain language.

Yes — any time before 7:59 PM the evening before your trip. You choose between two options:

• A refund to your card, minus a $20-per-person cancellation fee, or
• A full credit for the entire amount, good toward any trip in the next four months.

Cancel yourself on the find-my-reservation page with your confirmation code and email, or call 360-378-7438.

Once it’s past 7:59 PM the day before, online cancellation closes — the shuttle and the ferry are already planned around you. Call 360-378-7438 and we’ll do what we can. No-shows forfeit their payment.

A credit covers the full amount you paid — no cancellation fee taken out. It’s good for four monthsfrom the day it’s issued and can go toward any trip, either direction. We email you the credit code when you cancel.

Call 360-378-7438and we’ll move you to another day with open seats — usually the easiest option for everyone.

Every seat includes two suitcases and one carry-on. Extra suitcases are $10 each, up to two extra per passenger — add them when you book so we can plan the space.

Yes. Add a car seat or booster for $10 when you book and it will be installed and waiting at your pickup.

Heading to the islands, yes: minors (18 and under) don’t pay the ferry fee, so a minor’s seat costs the same as the trip from the islands — $10 less than an adult at Roche Harbor and Friday Harbor. Leaving the islands, minors ride the adult fare. Every rider takes a full seat; we don’t seat children on laps, and minors are welcome to ride unaccompanied.

Call us first at 360-378-7438. It’s one shuttle with real luggage space, and if it can fit safely, we’ll find a way.

No — Island Airporter runs weekdays only, one run each direction per day. The booking calendar only offers days we actually drive.

We take blackout days around the Fourth of July, Thanksgiving, Christmas, and New Year’s. Blackout dates never show as bookable on the calendar, and any current ones are listed on the schedule page.

Both runs ride the Washington State Ferries, and the sailing times shift between the summer and fall/winter/spring seasons. The schedule page always shows the current published times — it’s the same data the booking calendar runs on.

Book online and pay by card — payments are processed by Square, and your card details go straight to them, never through our servers. Prefer a person? Call 360-378-7438 and book by phone.

The moment your payment goes through. You’ll see a confirmation code (it looks like IA-4F7K9C) on screen and get the same details by email. Seats are held for you while you check out, so the calendar never oversells the shuttle.

Check your spam folder first — then look up your trip on the find-my-reservation page with your code and email. Lost the code entirely? Call 360-378-7438 and we’ll find you by name.